FAQ

Check-out is generally at 10:00 (may vary by plan)
For an additional charge, you can extend your chekout-time.

There is no curfew, BUT the entrance closes at 22:30, so if you arrive after 22:30, please enter the building from the south night-time entrance.

As part of our increased security, only hotel guests are permitted to enter the rooms.
If you have an appointment, please use the lounge on 10F.

Please contact the front desk.
Please be aware that depending on room availability we may not be able to accommodate all requests.
When extending your stay, make your reservation on our website receive the best rates.

Wi-Fi service is available in every room. (Free)
Please see the information card provided during check-in for the SSID and password.

All our rooms are non-smoking.
Please use the smoking space on 1F for your smoking needs.
Guests found smoking in their room will be fined an additional cleaning fee equivalent to one night's stay.
We appreciate your assistance in ensuring all guests enjoy a pleasant stay.

3300 yen for 1.

Yes.
You may store your luggage free of charge. However, this may only be done during your period of stay - from the day you check in until the day you checkout.

For 1,100 yen per person, your can enjoy our breakfast service on the 12^th floor even if you have not made your request at the time of check-in.

Unfortunately, we do not offer room service.

Breakfast is only available at the lounge on 12F.

We have a luggage scale at the front desk. Feel free to ask our staff for details.

They are on 11F. Alcohol, snacks and cup noodles

It is on 10F.

Yes. However, you may only use the services provided by our hotel.
Please make a reservation by your room phone after deciding your desired plan and time.

Unfortunately, we do not offer currency exchanges services.

We offer paid dry cleaning services.
However, depending on the time and dry cleaner's holidays, we may not be able to return your items on the same day.
Please contact the front desk for details.

Yes. You can use a parking lot of Wakayama Big Ai. Please contact us for check-in after 22:30.
• 8:00 – 21:00 100yen / 50minutes
• 21:00 – 8:00 200yen/without in and out